Terms & Conditions & Privacy Policy

By using this website, you are agreeing to the Terms & Conditions and Privacy Policy on this page. Please read them carefully. If you do not agree with them, please do not use this website.

1. Definitions

"You", "Your", "Client" — the person or business using our website.

"We", "Us", "Launch Lab", "The Company" — Launch Lab Pty Ltd.

"Personal information" — any information that identifies you, or could reasonably identify you (such as your name, email address, phone number, IP address or device information).

2. Disclaimer

All information on this website is provided on an “as is” basis. While we aim to keep content accurate and up to date, we make no warranties, guarantees or representations about its completeness, reliability or suitability.

To the fullest extent permitted by law, Launch Lab is not liable for any loss or damage arising from your use of this website, including (but not limited to) loss of profits, loss of data, or damage to your computer, software or devices.

3. Links to and from our website

You may link to our website at your own risk.

We may include links to other websites. We do not control or endorse the content or privacy practices of those websites. If you choose to visit them, you do so at your own risk and you should read their privacy policies before sharing any personal information.

4. How we collect information

4.1 Information you provide voluntarily

If you complete the contact form on our website, we collect the personal information you submit, such as:

• your name
• your email address
• your phone number
• any details you include in your message

This is the only identifiable personal information we collect through our website. We only use this information to respond to enquiries from potential customers.

This data may be stored in our email system (Google Workspace) and will be stored in an AWS S3 bucket. We do not sell this information or share it with third parties for their own marketing.

4.2 Information collected automatically

We use cookies, analytics tools and advertising technologies to understand how people use our website and to improve the user experience. This includes:

• Google Analytics
• Google Search Console
• Google Ads (including remarketing tools)
• Facebook / Meta Ads
• LinkedIn Ads
• Ads on other leading social media platforms

These tools may collect information such as:

• your IP address
• device type, browser and operating system
• the pages you visit and actions you take
• time spent on each page
• general location (for example, city or region)

Some of this information may be considered personal information under Australian privacy law. We use it to understand how our website is used and to improve our content and advertising.

You can disable cookies in your browser settings at any time. Doing so may affect some parts of the website.

5. Advertising & remarketing

We may use Google Ads, Facebook / Meta Ads, LinkedIn Ads and ads on other leading social media platforms to:

• measure how our ads perform
• run targeted advertising campaigns
• run remarketing campaigns (showing ads to people who previously visited our website)

These services may use cookies or similar technologies to show you more relevant ads based on your activity on our website and other sites.

You can usually adjust your ad preferences or opt out of personalised ads in the settings of each platform.

6. How we use your information

We use the information we collect to:

• respond to enquiries submitted through our contact form
• improve our website design, content and structure
• analyse traffic patterns and user behaviour
• run and measure advertising campaigns
• maintain website security and performance

We do not sell your personal information to anyone.

7. Where your information is stored

Depending on the type of information, we may store data in:

• Google Workspace (for example, our email accounts)
• AWS S3 buckets
• Analytics and advertising tools listed above

Some data may be stored or processed outside Australia. Where this happens, we take reasonable steps to ensure these service providers handle information in line with Australian privacy requirements.

8. How long we keep your information

We keep your personal information to respond to your enquiry, operate our business or meet legal obligations.

You can ask us to delete your personal information collected via our contact form at any time (see Section 12).

9. Protecting your information

We take reasonable steps to keep your information secure, including using secure hosting environments, access controls and encryption where appropriate. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

10. Notifiable Data Breaches (NDB) scheme

If we experience a data breach that is likely to cause serious harm, we will assess the situation and, where required:

• notify you
• notify the Office of the Australian Information Commissioner (OAIC)
• take steps to reduce any potential harm

11. Your rights

Under Australian privacy law, you have the right to:

• access the personal information we hold about you
• request corrections to your personal information
• request that we delete your personal information
• withdraw consent for analytics and cookies by disabling them in your browser

To exercise any of these rights, please contact us using the details on our contact page.

12. Requesting changes or deletion

If you have submitted a contact form and would like your personal information changed or deleted, please contact us and clearly state your request. We will action it as soon as reasonably possible.

13. Feedback and complaints

We welcome feedback about our website and our privacy practices. If you have any concerns, please contact us first so we can try to resolve the issue quickly.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

14. Updates to these Terms & this Privacy Policy

We may update these Terms & Conditions and this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.

Your continued use of this website after any changes are made will be taken as your acceptance of the updated Terms & Privacy Policy.