We are Launch Lab
An experienced web design and development company in Sydney & Canberra
Our story
We started Launch Lab in 2014 to help non-technical startup founders get started.
In that time we've become one of the most experienced startup developers in Australia helping guide founders with product design, strategy and product development.
It's not just startups though. We also work with larger organisations like Immutable, Green Building Council of Australia, Waddle (a Xero company), an established biotech company and more.
We're a senior, experienced, team with all of our development work completed onshore in Australia. We offer full stack web development services including:
- web design
- web development
- application development
- AI and Machine Learning
- content management systems, and
- AWS development & support
- Webflow websites
Founders
A hands on web development team with owner driven designers and developers.
Shaun Symm
Managing DirectorShaun sold his shares in an advertising agency in 2008 to focus on digital. He assists Launch Lab clients with strategy, project management, web design, frontend web development and Webflow websites.
Shaun has worked with more than 40 startups, Government as well as brands like Immutable, Telstra, Aussie Home Loans, Nurofen, Microsoft, ANU and Nissan.
Shaun holds 2 bachelor degrees (Sports Science and Marketing Management) and has completed courses in user experience design (UX), agile project management, web development, workflow automation, growth hacking and marketing strategy.
David Pretty
Chief Technical OfficerDavid is a software engineer and web developer. David has a PhD in Data Science from Australian National University and has developed complex academic solutions through to software for startups and business web applications.
David has vast experience in data science and data visualisation and is an avid follower of web development and digital strategy podcasts.
Some of the technologies David works with include Python, Django, React.js, Tensorflow, LangChain and Amazon Web Services (AWS).
The company we keep
From early stage and funded startups to large organisations and government, here are some of the clients we've worked with.
FAQs
What type of websites do you develop?
We design and develop marketing websites, web applications and AI Agents.
The majority of the work we do is developing serverless web applications for startups using Python, GraphQL, AWS and React.
We also design and develop websites and provide headless CMS development.
While we love writing our own code we also offer Webflow website development to deliver powerful marketing websites rapidly.
We also offer AI development using LLMs like ChatGPT, Claude and Gemini, and tools like AWS Bedrock and LangChain.
What technologies do you use?
When developing startups and web applications the majority of the work we do makes use of Python, AWS (serverless), GraphQL and React.js.
We're highly experienced Django developers too.
For marketing websites and CMS projects we build websites using Webflow. We also use Contentful (as well as other headless CMS's) for suitable projects.
For AI we leverage large language models and for machine learning we have experience using Python, PyTorch and Tensorflow.
What does a website or application cost?
We don't have a price list as it really depends on the unique requirements of your project.
The best way to work with us is on a time and materials basis. We'll provide an estimate upfront but will track the project on timesheets. If you have well defined specifications and brief then we're happy to provide a fixed cost option.
If you are a startup founder, you might find our blog post what it costs to develop a startup helpful.
How long does it take to develop a website or application?
It depends. Ok, so that's not the answer you wanted but keep in mind that all web and app development projects are different. To give you a better idea here are a few project examples and the usual time frames:
- Landing page (sales page) development for a leading Australian brand: 1 - 2 weeks. Includes design, development and testing
- Brochure websites: these are websites where the functionality is simple page navigation and probably a contact form. Essentially a marketing website that doesn't require user logins. 4 - 6 weeks
- Business websites with CMS: 6 - 12 weeks
- Startups: Startups usually have user logins, payment gateways and other custom features. 10 weeks+
- App development: This really depends on features and whether the app requires a custom cloud backend and whether both iOS and Android apps are required. 12 weeks+
Do you take equity in the startups you work with?
Our preference is to only take equity in a startup if we have a deep understanding of the market (domain experience) and the problem that is being solved.
However, we'll break this rule for something exceptional that gets us excited. Our domain experience includes digital marketing, advertising, web development, design, big data, data science and data visualisation which means if you are working in this space and have a promising idea there is a chance we'd want to discuss equity in return for lower development fees.
What is your process?
There's nothing fancy here, but what you'll find is we stick to our process closely to deliver projects on time and on budget. That means a collaborative and iterative process that delivers great results. Our process includes:
- Initial project scoping and cost estimate
- Functional specifications and wireframes are written and created
- Web design is done based on approved wireframes
- Web development and infrastructure setup is done based on approved functional specification. Our methodology is test driven development, where budget allows, ensuring a smoother UAT process
- User Acceptance Testing (UAT)
- Go live
- 30 day bug fixing warranty
- Ongoing management (optional)
Where is the work done?
All of the development work we do is completed in Australia (mostly in Sydney, Canberra and Perth).
We are currently testing offshore development channels, with an onshore CTO, using our own money. We may offer an offshore option in future if budgets and timelines can be optimised and quality of work maintained. However, thus far we've found that cost vs quality means that keeping all development in Australia offers the best outcome for the projects we work on.
Can you help me find investors for my startup?
We can introduce you to investors that we have relationships with should your concept fit with their investment strategies.
We can also assist preparing pitch presentations and pitch training. While not experts, we are also knowledgeable on Jobs NSW startup Grants and can advise accordingly.
Do you only work with startups?
No. While we're probably one of the most experienced startup developers in the country we've also worked with City of Sydney, NSW Government, Australia National University, Waddle (a Xero Company), Aussie Home Loans and more.
After meeting with several development teams, it was clear that Launch Lab not only understood our vision but could also deliver a top-quality product. Launch Lab consistently delivers high-quality work and is responsive to any issues that arise. They communicate directly and don't waste time.
I had the pleasure of working with Shaun and the Launch Lab team for 2 years in my time as Head of Marketing at Immutable. I highly recommend Shaun and his team, I can attest to the fact that he will always have the client's best interests in mind and give his honest thoughts and ideas, even if it is at the expense of banking less hours on his end.
Launch Lab were a pleasure to work with, extremely competent and have provided a great outcome for this project. Project delivery was professional, efficient and effective.
Launch Lab are extremely competent and professional and are also pleasure to work with. I highly recommend Launch Lab!
Amazing team, really helped our business in the early stages. Shaun and David were great to work with. 10/10. Safe pair of hands and very cost effective.
It's the second time I've worked with them on launching a website (for different companies). When I got the opportunity to build a new website, my first thought was 'speak to Shaun'. I trust their recommendations completely and their work is of the highest quality. From beginning to end everything has gone smoothy and professionally. Highly recommend!
Let's chat
If you're looking for a web design quote or a web development quote from a local, onshore, and highly experienced, Australian web design and development team, we'd love to discuss how we can help and collaborate on your project.